What is the standard of proper refurbishing process for telecommunication equipment?

Some may confuse refurbished telecom equipment with used or second-hand ones. However, there is a big difference. Refurbishment is to restore used equipment into a condition of safety and effectiveness comparable to when new, while used or second-hand equipment are simply equipment that has been in service and is put into service again without any processing. Moreover, refurbished telecom equipment is expected to extend the lifetime from 5-7 years to 7-10 years.

Below describes what we regard as proper refurbishing process of telecom equipment at Telecom Easy.

1. Selection of used equipment

Not every used telecommunication equipment is suitable for refurbishment. Generally, the selection of used telecom equipment is based on the principle that the used equipment can be refurbished to the same quality, performance, safety and intended use as when it was new.

•  Evaluate type, age, and configuration.
•  Evaluate upgradeability of software and hardware status.
•  Spare part availability. Since lack of spare part availability limits the ability to service a system, it is an important selection criterion for refurbishment.

2. Disassembly

During the disassembly it has to be ensured that the equipment will not be damaged. To ensure professional disassembly, trained personnel should be provided with OEM instructions for system disassembly and appropriate tools.

• System or equipment check at the customer’s site.
• Professional disassembly.
• Proper packing and transportation to the refurbishment facility.

3. Refurbishment

• Cleaning.
• Surface treatment, painting as needed.
• Check for relevant technical documentation for detailed planning to ensure that the equipment will be refurbished, according to original manufacturer product specifications
• Replacing worn parts.
• Performing the planned applicable updates.
• Customizing through options and accessories within the scope of product registration.
• Data cleansing to avoid violation of privacy rules.
• Final testing and quality control.
• Packing and transporting.

4. Reinstallation

In order for the refurbished equipment to meet the original quality and performance, it is necessary to follow OEM installation procedures.

• Professional installation
• Proper training should be provided to all involved employees.

5. Professional service

Buying refurbished telecom equipment should expect after-sales services and support, identical to what is provided for new system or equipment.

• Warranty
• Original spare parts availability
• Training
• Manufacturer update management